Terms and Conditions

The domain name www.dboy.in (“Website”) is an e-commerce portal owned and operated by FAMA logistics Private Limited, a company incorporated under the laws of India, having its registered office at VS Bhavan Ravi Nagar E6 Perurkada P.O, Trivandrum Kerala – 695005

Your use / access of the Website, its related sites and hyperlinks, shall be governed by the terms and conditions, policies, rules of dboy (“Terms”) posted on the Website from time to time. These Terms applies to all users (whether Registered user or Guest User) of the Website.

Please read the Terms and conditions very carefully before using the Website as your use of the Website is subject to your acceptance of and compliance with the Terms. If you do not agree or are not willing to be bound by the terms and conditions of this User Agreement and any Rules and Policies of dboy, please do not click on the “I Accept” button/check box and on the “Continue” button or “Pay Now” button and on the “Submit” button and on “Register” button and do not subscribe or seek to obtain access to or otherwise use the Website.

By subscribing to or using the website or any of our services through the Website you agree that you have read, understood and are bound by the Terms, Policies, directions of dboy regardless of how you subscribe to or use the Website.

This Agreement comes into effect upon your “Acceptance” of these terms and conditions (“Terms”) however dboy at its sole discretion reserves its right not to accept a user from registering on the Website without assigning any reason thereof.

“dboy”/ “we”/ “us”/ “our” shall mean FAMA logistics Private Limited or its affiliates, franchisees, service providers, successors and assigns “Site” means the online platform owned and operated by FAMA logistics Private Limited. (“www.dboy.in”), which provides a venue to the users of www.dboy.in to buy the products listed on site or to subscribe to the services offered through the site.



“Agreement” means the terms and conditions as detailed herein including all schedules, appendices, annexures, privacy policy, disclaimer and will include the references to this Agreement as amended, novated, supplemented, varied or replaced from time to time.

“You”/ “User” shall mean the end user accessing the Website, its contents and using the services offered through the Website.

“dboy”/ “we”/ “us”/ “our” shall mean FAMA logistics Private Limited or its affiliates, franchisees, service providers, successors and assigns “Site” means the online shopping platform owned and operated by FAMA logistics Private Limited. (“www.dboy.in”), which provides a venue to the users of www.dboy.in to buy the products listed on site or to subscribe to the services offered through the site.

“Customer” “Client” “Buyer” or “vendor” shall mean the person or any legal entity who access the website and places an order for and or purchases of any products /services against the invitation of offer for sale of products / services on the website.

“Acceptance” shall mean your affirmative action in clicking on “check box” and on the “continue” button as provided on the registration page or clicking on “˜Pay Now” button or clicking on the “Submit” button or clicking on the “Register” button while transacting as User or such other actions that implies your acceptance.

“Product” shall mean the Products offered for sale on the website from time to time

“Delivery” shall mean the physical delivery of goods under your order placed with us

“Price” means the price communicated at the time of order and confirmed by us

“Payment Facility ” shall mean applicable mode of payments made available to User from time to time.

“Content” collectively means all text, graphics, user interfaces, visual interfaces, photographs, trademarks, logos, sounds, music, artwork and computer code.

By impliedly or expressly accepting this User Agreement, Policies and Terms, You also accept and agree to be bound by Rules, Policies and Terms of dboy as provided from time to time in its Website and corresponding hyperlinks.
Registration and Submission of personal details:

You can use the services offered by the Website as a “Registered User” once the option is provided or a guest user. As part of the registration process on the Site, dboy may collect certain personally identifiable information about you including first and last name, email address, mobile phone number and contact details, Postal code, Demographic profile (like your age, gender, occupation, education, address etc.) and information about the pages on the site you visit/access, the links you click on the site, the number of times you access the page and any such browsing information.

As a Registered User, you are responsible for maintaining the confidentiality of your user id and password. You are also responsible for maintaining the confidentiality of your email id and mobile number and for restricting access to your computer, computer system and computer network, and you are responsible for all activities that occur under your user id and password, email id and mobile number as the case may be. You agree to maintain and promptly update all data provided by you and to keep it true, accurate, current and complete. If you provide any information that is untrue, inaccurate, not current or incomplete or we have reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, or not in accordance with the Terms, we have the right to indefinitely suspend or terminate or block access of your user account with the Website and refuse to provide you with access to the Website.

We will collect personally identifiable information about you only as part of a voluntary registration process, on-line survey, or contest or any combination thereof.
Liability (User)

You agree to comply with all applicable laws in connection with your use of the Website, and such further limitations as may be set forth in any written or on-screen notice from us.

By using the Website you represent that you are at least 18 years old. Our website is not directed to children under the age of 18. If we become aware that a child and/ or customer is under the age of 18 and has registered or using our Website, we are entitled to remove his or her account from our system and cancel any order placed by him or her.
You agree and undertake not to reverse engineer, modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information or software obtained from the Website. Reproduction, copying of the content for commercial or non-commercial purposes and unwarranted modification of data and information within the content of the Website is not permitted

You agree and undertake not to display, upload, modify, publish, transmit, update or share any information

(1) that belongs to another person and to which you do not have any legal right,
(2) that is grossly harassing, defamatory, harmful, blasphemous, obscene, pornographic, invasive of another’s   privacy, hateful, or racially,      ethnically objectionable, disparaging, or otherwise unlawful in any manner what so ever,
(3) that harm minors / children in any way,
(4) infringe any patent or trademark or copyright or other proprietary rights or third party’s trade secrets or rights of publicity or privacy,
(5) that violates any law for the time being in force,
(6) that impersonate another person
(7) that contains software viruses / malwares or any other computer code, files or programs designed to interrupt, destroy or limit the    functionality of any computer resource; or contains any Trojan horses, worms, time bombs, cancelbots, easter eggs or other computer     programming routines that could damage or detrimentally interfere with or diminish value of, or surreptitiously intercept and/or expropriate     any system, data or personal information.

You, as a Buyer/Vendor, understand that upon initiating a transaction you are entering into a legally binding and enforceable contract with dboy to purchase the products and /or subscribe services from dboy, and pay the transaction price to dboy using appropriate Payment Facility.

You, as a Buyer, understand that the all payment facility may not be available in full or in part for certain category of products and for certain locations and hence you may not be entitled to use that Payment Facility in respect of the transactions for those products or locations.

Website Access: We will do our utmost to ensure that availability of the website will be uninterrupted and that transmissions will be error-free. However, due to the uncertain nature of the Internet, this cannot be guaranteed. Your access to the website may also be occasionally suspended or restricted to allow for repairs, maintenance, or the introduction of new facilities or services at any time without prior notice. We will attempt to limit the frequency and duration of any such suspension or restriction.

Website Access (Permission): dboy grants you a limited, revocable permission to access and make personal use of this Website, but not to download or modify it, its Contents or any portion of it, except with express written consent of dboy. This permission does not include any resale or commercial use of this website or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this website or its contents; any downloading or copying of account information for the benefit of another seller; or any use of data mining, robots, or similar data gathering and extraction tools

Except as expressly provided in Terms of Use, no part of the Website and no Content may be copied, reproduced, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted or distributed in any way (including “mirroring”) to any other computer, server, website or other medium for publication or distribution or for any commercial enterprise, without our express prior written consent.

Terms (Applicability): You will be subjected to the policies, conditions and Terms of use in force at the time that you use the website or that you order goods from us, unless any change to those policies or these conditions is required to be made by law or government authority (in which case it will apply to orders previously placed by you).

Communications: When you place order on our Website or send e-mails to us, you are communicating with us electronically, so you must provide a valid mobile phone number / email address while placing an order with us. We may communicate with you by e-mail, SMS, phone call or by posting notices on the Website or by any other mode of communication. For contractual purposes, you consent to receive communications including SMS, e-mails or phone calls from us with respect to your order.

You shall:
(1) not acquire any ownership rights by downloading material /Contents from this website.
(2) Read the Terms and conditions, and policies of the Website and agree to accept the Terms before use of Website or the products or services    offered through it.
(3) Abide by the Terms and Policies of Website.
(4) Neither copy or modify the Contents of the website nor use the Website for commercial purpose.
(5) Purchase the product(s) from this Website for your internal / personal purpose and not for resale by you or any other person.
(6) Comply with all applicable laws in connection with your use of the Website, and such further limitations as may be set forth in any written or    on-screen notice from us.
(7) Not refuse to accept the delivery of the Products under your order upon delivery except for damages and deficiencies.
(8) Authorize us to declare and provide declaration to any governmental authority on your behalf stating the aforesaid purpose of the products    ordered by you on the website.

Products and/or Services: All products and/or services and information displayed on Website constitute an “invitation to offer”. Your order for purchase constitutes your “offer”. All orders placed by you on the Website are subject to availability and acceptance by us and conditional on your acceptance and adherence to these terms and conditions.

Contract: Your order is an offer to us to buy the product(s) in your order. We will confirm our acceptance of your offer either through an e-mail / SMS or through shipment of the items you requested. Upon placing an order, you will receive an e-mail confirming receipt of your order with details (the “Order Confirmation E-mail”). The Order Confirmation E-mail is an acknowledgement that we have received your order, and does not confirm acceptance of your offer to buy the product(s) ordered. Our acceptance to your offer takes place and the contract of sale for a product ordered by you concludes only upon actual dispatch of products to you and an e-mail confirmation in that regard is sent to you (the “Dispatch E-mail”). We, at our sole discretion, reserve our right to limit the quantity of items and cancel any order, even after acceptance.

dboy has complete right to accept or reject an order placed online. No act or omission of dboy prior to actual dispatch of the product(s) ordered will constitute an acceptance of your offer. You agree not to dispute the decision ofdboy in this regard.

Order Cancellation: You can cancel your order fully or partially anytime up to the cut-off time of the slot for which you have placed an order by calling our customer service. In such a case we will refund any payments already made by you for the order as per the refund policy applicable at that time. For details please refer to our Cancellation Policy on the Website
All the products and/or services listed on the Website will be sold/provided at Indian Rupees either at Maximum Retail Price ( MRP) (inclusive of all taxes) or at an Offer/discounted price with taxes, unless otherwise specified. The prices mentioned at the time of ordering will be the prices charged to you on the date of delivery. Although prices of most of the products do not fluctuate on a daily basis but some of the commodities and fresh food products prices do change on a daily basis. In case of products such as Fresh Food, Vegetables and Fruits etc. the delivered weight may have variance and product will be billed accordingly on the actual weight.

There may be cases where M.R.P. of the product delivered is different from the M.R.P. quoted/reflected on the Website due to various reasons including time lag in updating prices post changes in M.R.P. or product belonging to a different batch or a different M.R.P. being used by manufacturers in different regions.

Prices and taxes thereon in respect of all products are subject to change from time to time, without prior notice by dboy. We strive to provide you with the best prices possible on our Website. However, our online price may not match with offline price at store. You shall not raise any dispute on the same.

Payment Mode: dboy offers you single payment option which is offline . Please refer our Price and Payment Policy document for details

Product Shipment and/or Delivery: Shipment and/or Delivery of the Products under your Order in the Website shall be made as per our Shipment/Delivery policy mentioned herein. Title of the Product shall pass on to you upon receipt of payment.

Price Mismatch: Despite our best efforts, there may be an instance of mismatch of items in our catalogue/offer on Website. However, we verify prices as part of our dispatch procedures. If a product’s correct price is lower than our stated price, we charge the lower amount and send you the item. If a product’s correct price is higher than our stated price, you may return at the time of delivery or we may not supply the product unless the problem get resolved and if you do not want to purchase the Product in such higher price we shall cancel your order and refund you the amount paid by you for such cancelled transaction as per existing refund policy.

We are committed to and it will be our utmost endeavour not to sell any product at a price higher than the MRP printed on the product pack. However despite our best possible efforts, due to various reasons including technical lapses, time lag on updating price of the Product on website, in case you get billed erroneously at a price higher than MRP printed on the product pack, we shall undertake to refund the difference immediately, as per the company policy.

Product; Return and/or Exchange: You can return and/or exchange your purchased products subject to our Return / Exchange policy.

Exactness / Accuracy not guaranteed: We have made significant efforts to accurately display the colours / dimension / specification of products that appear on the Website. However, we do not warrant/guarantee that product description or other content of this Website is accurate, complete, reliable, current, or error-free. The particular technical specifications and settings of your computer and its display could affect the accuracy of its display of the colours, dimension, specifications of products offered on this Website.

TERM & TERMINATION: This User Agreement shall be effective form the date and time of your acceptance of the Terms of the Website and remain in force unless and until terminated by either of us. You may terminate this Agreement at any time, provided that you discontinue any further use of this Site. We may terminate this User Agreement at any time and may do so immediately without notice, and accordingly deny you access to the Site, Such termination will be without any liability to us. Upon any termination of the User Agreement by either of us, you must promptly destroy all materials downloaded or otherwise obtained from this Site, as well as all copies of such materials, whether made under the User Agreement or otherwise.. Any such termination of the User Agreement shall not cancel your obligation to pay for the product already ordered from the Site or affect any liability that may have arisen under the User Agreement.

Privacy policy: Use of this Site is subject to our Privacy Policy. We respect your privacy and shall not intentionally monitor or disclose any private messages or address information unless required by law, regulation or court order. You agree to respect the privacy and confidentiality of others.
We reserve the right to change or update these policies at any time without any prior notice effective immediately upon posting to this site.

Waiver: Our failure to enforce any provision of the Terms or respond to a breach by you shall not in any way waive our right to enforce subsequently any provision of the Terms or to act with respect to similar breaches.

Entire Agreement: This agreement constitutes the entire and final agreement regarding the Website and its contents, and supersedes any prior or contemporaneous communications between you and us regarding the Website and its contents.

Reserved Rights of dboy: We may discontinue this Website at any time and for any reason, without notice. All rights not expressly granted herein are hereby reserved to us.

Applicable Law: Any dispute arising out of these terms and conditions, user agreement, privacy policy or the documents they incorporate by reference and/or your use of the Website shall be governed and construed in accordance with the laws of India, notwithstanding any conflicts of law.

Jurisdiction: You specifically consent to submit any dispute arising out of these terms and conditions/User agreement to the jurisdiction of courts of Trivandrum, Kerala, India.

DISCLAIMER: This Website provides Content without any warranties or guarantees and in an “As Is” and “where is” basis. You must bear the risks associated with the use of the Site. This Website provides content from other Internet sites or resources and while dboy and its software support service provider tries to ensure that material included on the Website is correct, reputable and of high quality, it cannot accept responsibility if this is not the case. dboy and its affiliates shall not be held responsible for any errors or omissions or for the results obtained from the use of such information or for any technical problems you may experience with the Website. dboy, its affiliates or its associates and technology partners make no representations or warranties about the accuracy, reliability, completeness, correctness and/or timeliness of any content, information, software, text, graphics, links or communications provided on or through the use of the Website or that the operation of the Website will be error free and/or uninterrupted. Consequently, dboy and its affiliates/associates assumes no liability whatsoever for any monetary or other damage suffered by you on account of the delay, failure, interruption, or corruption of any data or other information transmitted in connection with use of the Website; and/or any interruption or errors in the operation of the Website.